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  • CortezPearls
    replied
    Aargh!
    That would do it for me...I once had a package sitting at customs for just one month! And then they "lost it"!!! It was gold settings of course.

    Leave a comment:


  • JerseyPearl
    replied
    Dear lord, the issues with FedEx! I had a package from India which arrived with a $100 customs duty (the value was less than $800, they were unset gemstones which should enter duty free, btw) FedEx wanted a $75 fee to challenge the duty?!?!?!? But the very worst is the FedEx parcel that's been sitting in customs clearance for 5 months!

    Leave a comment:


  • Katbran
    replied
    Originally posted by Marianne View Post
    FedEx has been horrible, in my experience, for the last 20 years. Thankfully most packages I receive where they are involved get transferred over to USPS locally for home delivery. However, items sit in the FedEx facility up to 5 days before they get over it to the USPS facility 10 miles away.
    Exactly ! That drives me crazy . They hold them for days and then send them to Australia Post who then has to 'process' them and after several days will deliver. Grrrrrrrr Easily takes a week. And if you have paid for express.......

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  • Marianne
    replied
    FedEx has been horrible, in my experience, for the last 20 years. Thankfully most packages I receive where they are involved get transferred over to USPS locally for home delivery. However, items sit in the FedEx facility up to 5 days before they get over it to the USPS facility 10 miles away.

    Leave a comment:


  • Katbran
    replied
    So annoying !!! I feel for you guys ! I am stuck using DHL for anything expensive and international. As our borders have been locked down for a year there are very very few flights and very very limited destinations. Therefore if I mail using Australia Post , it leaves Adelaide after two days, then goes to Melbourne for anywhere from 10 -16 days while it waits for a spot on a plane. Then to America where is goes through LAX , usually 3 days then across the country for another 4 days. If I send DHL at a minimum cost of 85$ it arrives at the East Coast in 7 days.

    Fed Ex isn't ever a possibility as its a minimum of 125$ without insurance.

    Leave a comment:


  • CathyKeshi
    replied
    I can see why you were impatient ... FedEx having custody of Sheri's pieces would send me out driving the streets chasing the truck . I've had my share of awful experiences with FedEx, especially Ground services, which are awful here. They were constructing a huge new warehouse. So they arbitrarily closed the smaller older warehouse, and were trying to deliver from a warehouse 3 hours away! Guess what? Every driver wrote "Attempted delivery, failed", never stopped at my house, and drove back to the other city. Didn't get resolved till long after that new warehouse opened. And oh, yes, they will NEVER deliver one day early here ... never. Sigh. DHL was the worst for me though; this past year. Nice little package of pearls from our friend Cees, DHL held for "duty due ransom" after clearing NYC customs (no mean feat in itself!) ... only that package met all the criteria for no duty due. I challenged, and they released it 2 days later with no duty due ... I sat by the front door LOL. Vent all you like TriciaS; we know the feeling

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  • CortezPearls
    replied
    Sounds like an idea! Why deliver it fast...if they don't pay for fast?!?!?
    Nice pieces! I've always loved Sheri's Octopi

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  • TriciaS
    replied
    The package arrived 30 minutes ago...only had to wait around 5 hours today. :-)

    Well worth the wait, though. I've wanted one of Sheri's octopi (octopuses? octopodes?) since seeing a few on this forum. The pearl has a beautiful, almost iridescent luster and seems the perfect shape for the octopus' head.

    The ring is a spinner ring...the outer rim of daisies spins around the pearl. Daisies have a special meaning for me so I was delighted to see this offered. The mabe pearl has a silvery-blue cast to it with a bit of iridescence, too.

    I do think the FedEx issue must have been local. I placed the order on April 24 and it arrived in my upper midwestern US small city a mere 4 days later. And then it sat at the local facility for 5 days before the first delivery attempt, presumably because it had been shipped economy and delivering it any sooner would have been...too soon.

    But I also wonder if the delay yesterday had anything to do with customs. There were two labels on the package saying "DO NOT DELIVER UNTIL CLEARED BY CUSTOMS" but there was no indication that it actually did go through customs. Perhaps the driver saw that and thought it couldn't be delivered? Who knows!?

    But thank you all for you input and sympathy...I knew you would understand my impatience.

    Leave a comment:


  • CortezPearls
    replied
    LOL @pearlescensce price hikes should do it! Major issue!
    And wow...2 days from HK to UK! Amazing!
    I used to ship from Guaymas, Mexico, to let's say...Phoenix, Arizona, and it is a 8-10 hour drive if you grab your car...but it would take up to 9 days for FedEx! So, it might depend on customs and the place where shipping centers are located.

    Leave a comment:


  • pearlescence
    replied
    Of course, Douglas, the issue Amazon had with Fedex might be that the price went up...
    I can't fault fedex into the UK from Hong Kong. Last month one package took two days!

    Leave a comment:


  • CortezPearls
    replied
    I don't know what to say about this except to share what I've seen happening down here and as a customer (not the shipper). Amazon used FedEx for about the first half of 2020 when we were all under complete lockdown. I don't think I've ever had this many online purchases and packages arriving weekly! Amazon became my main source since I would even buy vitamins and spices from them...then I get this email from Amazon telling me they are no longer using FedEx due to issues with their services. That was about it, and I have not received any packages from them ever since.
    Due to the pandemic (still ongoing) many shippers are experiencing a massive services demand, and they are not able to cope with them.

    Leave a comment:


  • TriciaS
    replied
    Just received an email from FedEx saying the package is on the truck and will be delivered by 8 pm today. (Same message as yesterday.) It's 9 am right now, so I will stay home again today, by the door, waiting for up to 11 hours so I can sign for the package.

    Sorry to be a big, whiny baby about this...but I want my pearls!

    Leave a comment:


  • KarinK
    replied
    Maybe try to get shipping with DHL instead. It is my impression they have a better reputation in Europe.

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  • pearlescence
    replied
    That sounds like local disorganisation. I've had shipments from Hong Kong via Fedex arrive on the morning of the third day after shipment.

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  • lary007
    replied
    Yikes.. that is definitely annoying. I haven't had any issues lately.

    Leave a comment:

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