MintyFresh
Well-known member
- Joined
- Jul 6, 2026
- Messages
- 123
My first purchase with Pearl Paradise and customer service is lacking. It was not a good experience.
Pearl Paradise Customer Service
- Thread starter MintyFresh
- Start date
CortezPearls
PG Forum Admin
Really? I've only had good service! Who took care of you?
MintyFresh
Well-known member
- Joined
- Jul 6, 2026
- Messages
- 123
Well, they just sent a very nice email which made me feel better. I guess my purchase wasn’t in a big enough amount to merit much attention.
Pearl Dreams
Pearl Enthusiast
No company can bat 1000. Persist until you get your issue resolved. 
MintyFresh
Well-known member
- Joined
- Jul 6, 2026
- Messages
- 123
The issue was one of "here, please take more of my money!" but responses were slow. It is now resolved and they have, in fact, taken a little more of my money. I suppose if the baroque gold SS necklace I purchased is fabulous, all will be forgiven.
Pearl Dreams
Pearl Enthusiast
Ooh, post photos when it arrives, please!
jshepherd
Pearl Paradise
I'm sorry to hear!
I just checked into this to see what could have happened. We were closed for the holiday yesterday, so that's why the Friday message wasn't responded to until today. My apologies!
I just checked into this to see what could have happened. We were closed for the holiday yesterday, so that's why the Friday message wasn't responded to until today. My apologies!
BWeaves
Well-known member
And you were traveling!
jshepherd
Pearl Paradise
Ah, that wouldn't matter! We are just closed on weekends and holidays. So if someone sends an email on Friday night, the the team would normally respond on Monday morning. Monday was Labor Day, so they did on Tuesday morning.
