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New fireball... with cracks

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  • #16
    I'm sure this happened during shipping. Some of the fine cracks are practically invisible and it only takes pressure or a large change in temperature to open it up. I'm glad you have resolved the problem. Sellers that are recommenced here are overall very reliable and it's possible with the large time difference that any correspondence was seen a bit later .

    It's a very pretty pearl , what a shame. But I'm sure the replacement pearl will be just as pretty as I'm sure you'll see when you look at the photos. Please do post a photo of the replacement ! Glad this has been resolved .
    https://www.instagram.com/pearlzaustralia/?hl=en
    https://www.etsy.com/shop/pearlzaustralia

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    • #17
      Good news, SydK!
      A crack which happens during shipping, it's possible.
      Pearls carver
      www.instagram.com/pearlew_ericwindeck
      www.facebook.com/pearlewindeck

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      • #18
        Pearl friends, the story has a happy ending - the vendor shipped me a new pendant, this time in rainbow/lavender shades, and it is lovely. The shape seems to have been matched very carefully. I am a happy customer and will purchase from this vendor again.
        Click image for larger version

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        • #19
          It's a beautiful pendant.

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          • #20
            I love a happy ending!

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            • #21
              SydK,

              A beautiful new pendant! Great customer service!
              Pattye


              PatriciaSaabDesigns.etsy.com

              facebook.com/PatriciaSaabDesigns

              SO MANY PEARLS, SO LITTLE TIME----

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              • #22
                Excellent ! Thats a beautiful new pendant !! Excellent response from Vendor !
                https://www.instagram.com/pearlzaustralia/?hl=en
                https://www.etsy.com/shop/pearlzaustralia

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                • #23
                  That's wonderful!!! Both the new pendant and the customer service!

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                  • #24
                    I had it also once with a Fireball. The nacre came off and the only thing one can do is to replace the pearl. The Chinese vendors normally leave you in the cold for a replacement.

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                    • #25
                      Yay for a good outcome and great customer service!!! Both pendants are beautiful but I can see the crack peeking from the side on the white pearl. That crack must have been a shocker when you saw it for the first time.

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