New fireball... with cracks

That's wonderful!!! Both the new pendant and the customer service!
I had it also once with a Fireball. The nacre came off and the only thing one can do is to replace the pearl. The Chinese vendors normally leave you in the cold for a replacement.
Yay for a good outcome and great customer service!!! Both pendants are beautiful but I can see the crack peeking from the side on the white pearl. That crack must have been a shocker when you saw it for the first time.