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  • Online shopping in USA and shipping to EU: broker?

    Hi all,

    I'm a EU resident (France) and will buy a pearl necklace and earrings in the coming months.

    I saw things that would fit my needs on Pearl Paradise however they told me that the last few shipments they made to France were "undeliverable" as Fedex and DHL require the customer to chose a broker to clear customs and take care of duties.
    I have no idea what kind of broker that would be or the cost it would have.

    Could any of you enlighten me on the process?
    Thanks,

  • #2
    Good morning PBFR and welcome to our Pearl Loving forum

    I don't know the rules for France BUT I used to ship hundreds of packages (with pearls and jewelry) every year to Europe, pre-Pandemic era. I believe it will not be that hard...in my experience, shipping companies -such as DHL or FedEx- will require you to choose a broker, they will actually give you a list of brokers (could be long or short) and you chose from these or just tell the shipper: you take care of this and they will have their own broker (this is common with FedEx and UPS). And that is about it! So, all you need is to ask them to use their broker. It may have changed recently, but as of 2019 this was the case.

    Once the broker imports the goods into France you will pay the broker's fee (be sure to ask about the fees! You do not want a nasty surprise) and import tax and you will soon receive your package.

    I hope this has been of help to you.
    Douglas McLaurin-Moreno
    Admin to Pearl-Guide.com
    Pearl Farming Specialist
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    Your Life evolves in the same way a Pearl grows: with continuous layers of experiences/nacre that add to the Story of your Life on Earth and make you Unique and Beautiful.
    Douglas McLaurin-Moreno

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    • #3
      That sounds strange. I got a custom piece of jewelry delivered to Denmark from Israel a few weeks ago. It was sent by Fed-Ex. A week after delivery I received a letter from Fed-Ex with the additional cost I had to pay to have imported it from outside the EU.

      Maybe you could contact Fed-Ex or DHL?

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      • #4
        I import and export (formerly into the rest of the EU #sigh) mostly with fedex and they have never told me to get a broker. I ship around the world and have never encountered this. Most of the big shipping companies do their own customs clearing under arrangements from the government so don't need a broker, especially if the paperwork is correct.
        The EU does expect an EORI number - perhaps that is the problem with goods from the USA?
        Author:Pearls A Practical Guide published by Crowood Jan 2021
        www.pearlsapractical.guide

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        • #5
          Hard to tell! Maybe the amount is high enough to warrant this? I find it odd too...maybe your FedEx agent is not knowledgeable enough?
          Douglas McLaurin-Moreno
          Admin to Pearl-Guide.com
          Pearl Farming Specialist
          Follow Me!
          Instagram
          YouTube


          Your Life evolves in the same way a Pearl grows: with continuous layers of experiences/nacre that add to the Story of your Life on Earth and make you Unique and Beautiful.
          Douglas McLaurin-Moreno

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          • #6
            It's France. That's the one country in the EU that requires a separate broker to import pearls. You can ship them without, but not all packages make it to their destination.
            Jeremy Shepherd
            President and Founder
            PearlParadise.com, Inc.
            The PearlParadise.com YouTube Channel
            PearlParadise.com on Flickr
            PearlParadise.com on Facebook
            Some of My Favorite Pearly Finds on Instagram

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            • #7
              Zoiks! That does not sound good at all...like flipping a coin.
              Douglas McLaurin-Moreno
              Admin to Pearl-Guide.com
              Pearl Farming Specialist
              Follow Me!
              Instagram
              YouTube


              Your Life evolves in the same way a Pearl grows: with continuous layers of experiences/nacre that add to the Story of your Life on Earth and make you Unique and Beautiful.
              Douglas McLaurin-Moreno

              Comment


              • #8
                Having looked up both Fedex and UPS....

                I suggest you get the items sent to a friend in an EU country other than France and have them sent on. Can't be stopped then under free movement of goods
                Author:Pearls A Practical Guide published by Crowood Jan 2021
                www.pearlsapractical.guide

                Comment


                • #9
                  Excellent suggestion pearlescence !
                  Douglas McLaurin-Moreno
                  Admin to Pearl-Guide.com
                  Pearl Farming Specialist
                  Follow Me!
                  Instagram
                  YouTube


                  Your Life evolves in the same way a Pearl grows: with continuous layers of experiences/nacre that add to the Story of your Life on Earth and make you Unique and Beautiful.
                  Douglas McLaurin-Moreno

                  Comment


                  • #10
                    Originally posted by pearlescence View Post
                    Having looked up both Fedex and UPS....

                    I suggest you get the items sent to a friend in an EU country other than France and have them sent on. Can't be stopped then under free movement of goods
                    Question: in this case, who pays for the import tax, then?

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                    • #11
                      I have bought Antiques from auction sites around the world and have had to organise a shipping company to pack the item and ship it to me.

                      I have to say that it is certainly an expensive transaction so from my experience - you need to consider the worth of the item and then make a decision to find a broker that is within a cost that you are willing to spend on the item to make it an appropriate expense.

                      Your post office could help to guide you to brokers that will provide the services you require.

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                      • #12
                        Originally posted by Pareltje View Post

                        Question: in this case, who pays for the import tax, then?
                        The bill would go to the friend. You could probably still pay it yourself. Here, it's mostly with a credit card fro a website. If not, you'd need someone who trusts you to return the import expenses as well as the additional shipping to them.

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                        • #13
                          Originally posted by Pareltje View Post

                          Question: in this case, who pays for the import tax, then?
                          It would be the importer..therefore your friend. Who you would reimburse. Pick a country with a lower VAT level than France and you'll cover the shipping!
                          Author:Pearls A Practical Guide published by Crowood Jan 2021
                          www.pearlsapractical.guide

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                          • #14
                            Thanks KarinK and Pearlescence for the info....

                            Comment


                            • #15
                              Hi all,

                              Thank you for the welcome and all the info.

                              I do not know anyone in the EU whom I could trust to act as a middleman. And I'm not about to flip a coin on whether I received the pearls or not!
                              I will contact Fed-Ex and DHL and see what they can tell me and how much a broker would be...
                              If I get answers I'll be sure to update here, it might help another poor soul prisoner of french redtape.

                              Good thing that for once I got started early on a gift!
                              Last edited by PBFR; 05-03-2021, 01:41 PM.

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