Pearl Paradise Customer Service

[MintyFresh]

My first purchase with Pearl Paradise and customer service is lacking. It was not a good experience.

 

[CortezPearls]

Really? I've only had good service! Who took care of you?

 

[MintyFresh]

Well, they just sent a very nice email which made me feel better. I guess my purchase wasn’t in a big enough amount to merit much attention.

 

[Pearl Dreams]

No company can bat 1000. Persist until you get your issue resolved.

 

[MintyFresh]

The issue was one of "here, please take more of my money!" but responses were slow. It is now resolved and they have, in fact, taken a little more of my money. I suppose if the baroque gold SS necklace I purchased is fabulous, all will be forgiven.

 

[Pearl Dreams]

Ooh, post photos when it arrives, please!

 

[jshepherd]

I'm sorry to hear!

I just checked into this to see what could have happened. We were closed for the holiday yesterday, so that's why the Friday message wasn't responded to until today. My apologies!