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  1. K

    Buyer and Seller Responsibilities Regarding Shipping

    I agree, it doesn't affect me all that much considering I don't think I would venture to make another purchase from the vendor I mentioned anyway; and I use Pearl Guide SO much more than Pricescope. It's unfortunate for anyone that comes afterwards to not have the six or more different accounts...
  2. K

    Buyer and Seller Responsibilities Regarding Shipping

    Thank you, JerseyPearl! I love seeing other peoples' designs as well for inspiration and the creative process. :) Maybe taking my prices off would remove some of the confusion, haha!
  3. K

    Buyer and Seller Responsibilities Regarding Shipping

    I just checked the Pricescope discussion policies...I find it quite comical actually! Trade Members ( Updated April 24th, 2012) A trade member is anyone who is employed by or directly benefits from a business that is in the diamond, gem, or jewelry trade. 1. Members of trade at minimum must...
  4. K

    Buyer and Seller Responsibilities Regarding Shipping

    Enbcsobe, they must have deleted the thread despite the fact that it contained a number of different stories from forum users about their experiences with this seller. I did not request thread deletion. They did this on the basis that they think I am a seller, even though I do not see myself as...
  5. K

    Buyer and Seller Responsibilities Regarding Shipping

    Update for everyone- the package status has not changed, whereabouts still unknown. But the vendor Jac of ThePearlHouse on Etsy has made things right and issued me a full refund through PayPal! I am happy of this outcome and if the pearls ever do turn up would ship them back (insurance...
  6. K

    Buyer and Seller Responsibilities Regarding Shipping

    That's a really good idea, Lisa, I hadn't thought about that possibility. It's a scary thought for the package to slip by and you know the lack of communication in general would mean the other post offices would have no idea that this was an ongoing issue!
  7. K

    Buyer and Seller Responsibilities Regarding Shipping

    Pattye, thank you. This was an arrangement that was initiated through Etsy but the final purchase was made wholesale as Jac put it; since his Etsy policy does not accept returns and this was a case where I was to buy a lot of pearls to select the ones I wanted (bought undrilled, to be sent back...
  8. K

    Buyer and Seller Responsibilities Regarding Shipping

    Kelluvpearls, I have been the only one to communicate with USPS about locating my package. The shipping was priority with no additional insurance so the claim would be $50 at most. Speaking with USPS officials they have consistently asked me about having the seller contact them and work with...
  9. K

    Buyer and Seller Responsibilities Regarding Shipping

    Lisa, thank you for doing the sleuthing for me! I guess I hold a little bit too much faith in systems that have scanning in place to track packages- the last scan for mine was the "notice left" scan so it seemed like whatever happened to that little package happened on the journey back to the...
  10. K

    Buyer and Seller Responsibilities Regarding Shipping

    Lisa, The issue I'm seeing is from the perspective that no matter what the cause of the lost package on USPS's part- whether there was "foul play" or an honest error, these things do happen and as such that package should have been insured, and Jac should have refunded me first, and then...
  11. K

    Buyer and Seller Responsibilities Regarding Shipping

    I made one more attempt to contact the vendor about issuing a refund for the pearls I paid for and never received. Jac de Rham/ThePearlHouse of Etsy is standing by PayPal's decision not to refund because in their joint opinion an attempt on delivery is all that is needed to qualify as proof of...
  12. K

    Buyer and Seller Responsibilities Regarding Shipping

    In terms of the vendor, I am going to try contacting him again and if he doesn't offer a refund in light of these circumstances I won't hesitate to take further action.
  13. K

    Buyer and Seller Responsibilities Regarding Shipping

    After three case closures and re-openings, multiple phone conversations, and numerous emails with PayPal they finally told me that my documentation certifying non-delivery proved nothing because according to their policy, the seller fulfilled their responsibilities in shipping the package to its...
  14. K

    Buyer and Seller Responsibilities Regarding Shipping

    Let's just say I have become a very familiar voice/face at my local post office! They have been nothing but apologetic and willing to provide whatever documentation is necessary because of the numerous occasions we have all looked; it seems like both they and I believe the package is well and...
  15. K

    Buyer and Seller Responsibilities Regarding Shipping

    The seller is in the US though not on the contiguous US, not that that excludes them from jurisdiction. I was pretty much appalled by their flippant response to my problem. This entire experience has really removed the glow of buying pearls online especially on etsy, which is a shame because he...
  16. K

    Buyer and Seller Responsibilities Regarding Shipping

    As for requesting a chargeback from my bank, that was a really quick "no". Come to find out that since I used PayPal by linking my account number and electronic routing number (ACH) the bank cannot issue a chargeback for merchandise paid with that method. That is good to know! At least unlike...
  17. K

    Buyer and Seller Responsibilities Regarding Shipping

    I filed a PayPal dispute/claim of non-delivery with the belief that Purchase Protection would reimburse me for my costs. The tracking status of the package at this point is "Notice left" but I provided the details as to USPS reporting rules and said they could call my local office to confirm...
  18. K

    Buyer and Seller Responsibilities Regarding Shipping

    Hi everyone, Thank you for the advice- this has been and is still an ongoing absolute nightmare... Here's the timeline of events. I can say that I am finding out all these rules from carriers, PayPal, and my bank that complicate things :( Dec 23 USPS notice left Dec 24 went to local USPS...
  19. K

    Buyer and Seller Responsibilities Regarding Shipping

    Hi all, I was just hoping maybe I could get some clarification about the expectations of this community of pearl lovers, buyers and sellers alike, when it comes to responsibility of the buyer and the seller in the event that the goods are lost by the carrier. With the variety of business types...
  20. K

    Wire Wrapping A Little Tahitian Bracelet

    Thank you both! I lucked out having a hubby that loves photography and has mad web design skills for someone with little technical training :)
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