I need your advice.

[KarinK]

It's a terrible situation to be in. I hate that it happened to you and even more that we can't even help you.

 

[CortezPearls]

This could be a viable alternative. The company may not be willing to lose the sale but may be willing to issue credit. (Of course the question is, do you trust them to get it right the next time?)

I like this option. Many vendors will offer this option if you ask them for it.