Sarah
Well-known member
- Joined
- Nov 11, 2012
- Messages
- 220
I've had a bracelet design in mind for a while but it sometimes takes a while to get all the right components. I finally had it all together except the clasp. When I ordered, there were 3 sizes to choose from. I measured carefully, but it can be so hard to tell for sure and when it arrived it was too small.
I had ordered another style of clasp as well and the vendor had accidentally sent me the larger version of it, accidentally undercharging me. I notified her of the mistake, offered to send the big clasps back to her, and asked if I could exchange the little ones too since I had misjudged. She was very gracious and suggested that I send my whole bracelet so she could take side by side photos with the different sized clasps and I could choose just the right one. She assured me it was no trouble at all, she does this type of thing for her customers all the time. Wow, what a nice offer I thought! I packed everything up and sent her my bracelet, knotted, finished with gimp, jump rings and charms attached. It was completely done except the clasp and I figured it would be best to judge proportions with everything together.
She received the bracelet and sent a photo. Instead of side by side pictures as we originally agreed, she'd decided to actually attach one of the clasp options, remove my jumps, move my charms around, and solder on a length of extender chain! WTF? Okay, it's best to be calm in these situations and that's not too hard to fix, so I thanked her for the pic, reminded her that we had discussed side by side photos only, told her I wanted to make the bracelet myself, and asked for photo of the third clasp option. She agreed to take it apart and send another photo with option three, which she hadn't liked, and informed me that she's a jeweler and soldered chain is much better than jumps, which will cause the bracelet to come apart within one wear!
I received the second photo and saw that the extender chain was still there, but my gimp and knots were gone! This lady had cut apart my entire bracelet, restrung it on beading wire, put the extender chain back on, and finished it with tube crimps!!!
Apparently when she cut the chain, it had frayed the gimp, and one thing lead to another. Rather than mention this to me she went ahead and took it all apart, remade it her way, and sent a photo as if I wouldn't notice or mind!!! I expressed shock and unhappiness, which she was sorry to hear, but you know wire really is stronger than thread anyway. As a jeweler, she knows these things!
Uh, never mind about the clasps. Please send me back my pearls and charms immediately. PowerPro is practically unbreakable by the way. (Thinking in my head, maybe as a jeweler you haven't heard of it.) I realize your intentions were good, but your communication was poor and you showed no respect for my work or my preferences.
Argh! My head says I can just start over, but I'm still so miffed. I'm not trying to make this lady feel worse than she probably already does, or should. I mean, if I screwed up I'd feel horrible and it's already a lose lose situation. Rather graciously (patting myself on the back) I decided I'd leave no feedback rather than negative feedback. Within minutes of our last communication, I received notice of my refunded and cancelled order. I noticed she'd also refunded the small shipping charge and a very incidental charge for another item I had received. I suddenly realize she'd refunded everything to negate the transaction completely and prevent me from leaving any feedback at all! And that made me want to go back on my original graciousness all together!
I had ordered another style of clasp as well and the vendor had accidentally sent me the larger version of it, accidentally undercharging me. I notified her of the mistake, offered to send the big clasps back to her, and asked if I could exchange the little ones too since I had misjudged. She was very gracious and suggested that I send my whole bracelet so she could take side by side photos with the different sized clasps and I could choose just the right one. She assured me it was no trouble at all, she does this type of thing for her customers all the time. Wow, what a nice offer I thought! I packed everything up and sent her my bracelet, knotted, finished with gimp, jump rings and charms attached. It was completely done except the clasp and I figured it would be best to judge proportions with everything together.
She received the bracelet and sent a photo. Instead of side by side pictures as we originally agreed, she'd decided to actually attach one of the clasp options, remove my jumps, move my charms around, and solder on a length of extender chain! WTF? Okay, it's best to be calm in these situations and that's not too hard to fix, so I thanked her for the pic, reminded her that we had discussed side by side photos only, told her I wanted to make the bracelet myself, and asked for photo of the third clasp option. She agreed to take it apart and send another photo with option three, which she hadn't liked, and informed me that she's a jeweler and soldered chain is much better than jumps, which will cause the bracelet to come apart within one wear!
I received the second photo and saw that the extender chain was still there, but my gimp and knots were gone! This lady had cut apart my entire bracelet, restrung it on beading wire, put the extender chain back on, and finished it with tube crimps!!!
Apparently when she cut the chain, it had frayed the gimp, and one thing lead to another. Rather than mention this to me she went ahead and took it all apart, remade it her way, and sent a photo as if I wouldn't notice or mind!!! I expressed shock and unhappiness, which she was sorry to hear, but you know wire really is stronger than thread anyway. As a jeweler, she knows these things!
Uh, never mind about the clasps. Please send me back my pearls and charms immediately. PowerPro is practically unbreakable by the way. (Thinking in my head, maybe as a jeweler you haven't heard of it.) I realize your intentions were good, but your communication was poor and you showed no respect for my work or my preferences.
Argh! My head says I can just start over, but I'm still so miffed. I'm not trying to make this lady feel worse than she probably already does, or should. I mean, if I screwed up I'd feel horrible and it's already a lose lose situation. Rather graciously (patting myself on the back) I decided I'd leave no feedback rather than negative feedback. Within minutes of our last communication, I received notice of my refunded and cancelled order. I noticed she'd also refunded the small shipping charge and a very incidental charge for another item I had received. I suddenly realize she'd refunded everything to negate the transaction completely and prevent me from leaving any feedback at all! And that made me want to go back on my original graciousness all together!
