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  1. #16
    Museum Pearl Senior Pearl-Guide.com Pearl Expert
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    Jan 2011
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    I'm sure this happened during shipping. Some of the fine cracks are practically invisible and it only takes pressure or a large change in temperature to open it up. I'm glad you have resolved the problem. Sellers that are recommenced here are overall very reliable and it's possible with the large time difference that any correspondence was seen a bit later .

    It's a very pretty pearl , what a shame. But I'm sure the replacement pearl will be just as pretty as I'm sure you'll see when you look at the photos. Please do post a photo of the replacement ! Glad this has been resolved .

  2. #17
    Second-graft Pearl Senior Guide Member ericw's Avatar
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    Jun 2017
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    Good news, SydK!
    A crack which happens during shipping, it's possible.

  3. #18
    First-graft Pearl Senior Guide Member
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    Dec 2018
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    Sydney
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    Pearl friends, the story has a happy ending - the vendor shipped me a new pendant, this time in rainbow/lavender shades, and it is lovely. The shape seems to have been matched very carefully. I am a happy customer and will purchase from this vendor again.
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  4. #19
    Rare Pearl Senior Pearl-Guide.com Pearl Expert Charlotta's Avatar
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    It's a beautiful pendant.

  5. #20
    Pearl Enthusiast Senior Pearl-Guide.com Pearl Expert Pearl Dreams's Avatar
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    I love a happy ending!

  6. #21
    Pearl Scholar Senior Pearl-Guide.com Pearl Expert pattye's Avatar
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    SydK,

    A beautiful new pendant! Great customer service!
    Pattye


    PatriciaSaabDesigns.etsy.com

    facebook.com/PatriciaSaabDesigns

    SO MANY PEARLS, SO LITTLE TIME----

  7. #22
    Museum Pearl Senior Pearl-Guide.com Pearl Expert
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    Excellent ! Thats a beautiful new pendant !! Excellent response from Vendor !

  8. #23
    Museum Pearl Senior Pearl-Guide.com Pearl Expert BWeaves's Avatar
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    May 2015
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    That's wonderful!!! Both the new pendant and the customer service!

  9. #24
    Second-graft Pearl Senior Guide Member
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    Jul 2010
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    I had it also once with a Fireball. The nacre came off and the only thing one can do is to replace the pearl. The Chinese vendors normally leave you in the cold for a replacement.

  10. #25
    Natural Pearl Senior Pearl-Guide.com Pearl Expert amti's Avatar
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    May 2014
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    Yay for a good outcome and great customer service!!! Both pendants are beautiful but I can see the crack peeking from the side on the white pearl. That crack must have been a shocker when you saw it for the first time.

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