I bought a pair of pink freshwater pearl studs online.
They sent me the wrong gold color. I checked my receipt, it was their mistake. Since I didn't like the color of the pearls that much anyway, I decided to request an exchange.
They were very nice, apologized and sent me a free shipping label.
I got the exchange pair. It was the right color of gold, and I like the shade of pink. But, this time the pearls were smaller than I had ordered (6-7mm instead of 7-8 mm). I checked the receipt again, carefully checked the pearls against others and a ruler. Again, their mistake.
I like these earrings anyway, so I requested to keep them and get a refund on the price difference. They were very nice, apologized and will refund the price difference. It's no problem, nobody's perfect and no cause to be a crybaby, right? We're good. Kind of off-topic, but in a way I trust a company more once I do have a problem and they handle it well...
But anyway, it just got me thinking about what else could be slipping out the door if that many mistakes are made. And about that whole issue, both from within the store and with scammy customers. I would think theft would be an enormous issue when you are dealing with small, valuable items.
Anybody have any interesting stories to share?