That was probably the case. The label was fresh and hadn't been torn but I guess there's no reason they couldn't have simply reprinted it. I'm sorry, I guess I didn't add that part and the omission was one of accident and it was meant to go under the list of good things but it ended up getting left out. I did call Pearl Paradise to inform them of the condition I had received them and was very pleasantly helped by whoever it was that answered. She seemed both very eager to help out and very sorry for the condition they had been received. So many thanks go to that effort. They're sending me another gift box and jewelry case so everything should hopefully be perfect from there.
To anyone thinking of buying, do. Thanks JShepherd for your replies and updates throughout. I appreciate the help and it's nice to see a business owner so involved in the end results of his (or her?) product. I appreciate the service you provide an will definitely be using it again in the future (might even get a set or earrings for a Christmas gift to go along with the birthday necklace!).